Privacy Statement

Introduction

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes policies and practices of Bradbourne Property Finders Limited (Bradbourne) regarding its collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Cookies on our website

We use cookies to track visitor use and compile statistical reports of our website activity through Google Analytics.   Google will save a cookie to your hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information.   

If you want us to stop using this information we’ve collected via cookies on our website, please change your cookie settings.

Data Protection Compliance Manager

Bradbourne is headquartered in Wiltshire, England. We are registered as Bradbourne Property Finders Limited in England (Companies House registration number 10581729) and we are registered with the Information Commissioner’s Office under registration number A8329877.

We are not required by law to appoint a DPO. To facilitate any data privacy related queries, we have appointed a Data Protection Compliance Manager for you to contact if you have any questions or concerns about our personal data policies or practices. Our Data Protection Compliance Manager’s name and contact information are as follows:

Stephen Jenkins 
Bradbourne Property Finders Limited 
3 Oakmoor, 
Berrywood Lane, 
Bradley, 
Hampshire 
SO24 9SA 

Tel: 01256 389741 
Email: stephen@bradbourneproperty.co.uk

If you are concerned about an alleged breach of privacy law or any other regulation by us, please contact our Data Protection Compliance Manager who will ensure that your complaint is investigated.

If you are not satisfied with our handling of your queries on data protection, you can call the ICO on 0303 123 1113

How we collect and use (process) your personal information?

Clients: 
We collect personal information about our customers to provide them with property search and other associated services. The information we collect includes:

Contact details – Name, email ID, telephone number, mobile number, address 
Identity details – These include previous name, maiden name, previous addresses, photograph, date and place of birth, nationality, copies of driving licence, passport and other identity documents Financial information – These include bank account numbers, mortgage information, annual income and any other information to identify your means. 
Family details – These include family member details, age, special requirements, disability details, medical conditions any other information that you may provide/ be required to provide to comply with the regulatory and statutory requirements and to provide you with property search services.

We use the information 
– To conduct identity verification checks 
– To assist you with property search

We may need to have access to your information held by other people, for example financial advisors, solicitors, surveyors, property agents etc. We will seek your consent before we contact them and explain who we are contacting, what information we are requesting and why we need this information.

We do not sell personal information to anyone. We only share your personal information with third parties who have been engaged by yourself and who facilitating the delivery the delivery of our service.

Prospects and potential clients

We hold name and contact details of individuals who have expressed interest in hearing from us about our services or have engaged with us for supply of our services in the past or have been referred to us by third parties for our services. We hold this information on the basis of our commercial legitimate interests. All direct marketing activities to such individuals are proportionate, related to our services and comply with relevant privacy and regulatory requirements. Any requests received from individuals to erase or stop processing this data will be promptly addressed. For more information please get in touch with us at:stephen@bradbourneproperty.co.uk

Visitors to our website: 
When you visit our website, we use third-party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.

When you complete a contact form on our website or use the email for enquiries, we will use the information provided by you only for providing you with an appropriate response.

When and how we share information with others?

Your information may be shared with: 
1. Financial advisors/accountants/tax advisors 
2. Lawyers and other legal experts 
3. Property agents 
4. IT service providers who provide data storage, processing, backup and retrieval services 
5. Sub-contractors or associates who are asked by Bradbourne to deliver all or some of the services.

Data subject rights

This Privacy Notice is intended to provide you with information about what personal data Bradbourne collects about you and how it is used. If you have any questions, please contact us at stephen@bradbourneproperty.co.uk

If you wish to confirm that Bradbourne is processing your personal data, or to have access to the personal data we may have about you, please contact us at stephen@bradbourneproperty.co.uk

You have a right to request correction of inaccurate information, deletion of information, and to instruct us to stop processing your information. We are obliged to honour such requests as per the regulatory requirements. If you’d like more information or would like to make such a request, please contact us at stephen@bradbourneproperty.co.uk

Security of your information

To help protect the privacy of data and personally identifiable information you provide to us, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

Data storage and retention

Your personal data is stored by Bradbourne on its computers and email systems if in electronic format and in secured locations if it’s in paper copies or other media. We retain data for the duration of the customer’s business relationship with us and as per the regulatory data retention requirements. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at stephen@bradbourneproperty.co.uk